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Why was my EV charging session interrupted?
You can restart your charging session by repeating the steps to start a charging session. The most common reasons for an interrupted charging session are:
1. Accidental stoppages. This may have been triggered by accidental interactions with the app, charging station or charging cable.
2. Charging station issues. ln rare instances, there may be connection issues at our charging stations. We apologise if the connection disruption caused inconvenience.
3. Issues with the power supply. The premises may have experienced a small local power outage that disrupted the charging station's power connection.
You can report an interrupted charging session by writing to us at firstname.lastname@example.org.